To initiate your return within Australia, please fill out the form for standard return click here.

For an instant refund with click here.

For international returns click here.

Returns are free within Australia. International return info here.

All returns are subject to the following conditions. Rollie retains the right to reject a return on the basis of a failure to adhere to these Return Conditions or a failure to comply with this Policy. All items must be in a new, unwashed and unused condition, with all tags attached and the shoe box in original condition. We will not accept your return if Rollie considers the item(s) used. Return request must be made within 30 days from date of purchase No refunds on sale items unless faulty. If you changed your mind, you can return your order for an exchange or store credit. No instant refunds via Refundid on sale promotions including select promotional coupons, Black Friday, Afterpay Day, Boxing Day, Click Frenzy and seasonal sales promos. Rollie will not be held responsible for any packages returned that have not been received on our end. We only accept returns purchased through rollienation.com. If you have purchased your shoes from a Rollie stockist, please contact the store in which you purchased them from for further assistance. Rollie cannot be held accountable, or provide refunds or exchanges for purchases made outside of rollienation.com

If you would like to return your order, you must contact us within 30 days of placing your order to let us know.

Exchanges only available for orders placed in Australia. If you would like to exchange your shoes with a different size or style, please lodge your return here. Please note that exchanges are subject to availability. If there is no longer stock available, we will contact you to organise an alternative item, store credit or (if eligible) a refund. We will honour the promotional price for the same item as purchased in a different size. An exchange for a different colour or style will be accepted up to the same value as purchased. Any additional charges will show in the checkout.

Store Credits are issued for the amount paid (less any discounts). Your credit will be emailed to you in the form of a digital Gift Card, once your return is processed. You Rollie store credit is valid for 3 years after date of creation, so you’ll have plenty of time to find the perfect pair! If you lost the details of your store credit, contact us at hello@rollienation.com and we can re-email it to you.

If you are entitled to a refund, your refund will be processed back to your original payment method. No refunds on sale items unless faulty. If you changed your mind, you can return your order for an exchange or store credit. No instant refunds via Refundid on sale promotions including select promotional coupons, Black Friday, Afterpay Day, Boxing Day, Click Frenzy and seasonal sales promos. Please note that processing of refunds can take up to 7 business days to show on your account due to varying processing times between payment providers.

From time to time we might run promotions that have different return conditions. See our T&Cs for any current promotions. Refunds: No change-of-mind refunds on sale items. If you changed your mind, you can return your order for an exchange or store credit. No instant refunds via Refundid on sale promotions including select promotional coupons, Black Friday, Afterpay Day, Boxing Day, Click Frenzy and seasonal sales promos. Exchange: We will happily exchange for an alternate size in the same product. You will not need to make any extra payments for this. We will honour the promotional price for the same item as purchased in a different size. An exchange for a different colour or style will be accepted up to the same value as purchased. Any additional charges will show in the checkout. Store Credit: Store credits will be issued based on the amount paid for the product (less any discounts).

If you have received the incorrect item with your order, please contact our customer service team at hello@rollienation.com so we can organise the correct style to be sent out to you.

If you have received a faulty item from our online store, please contact us via hello@rollienation.com with your order number and images of the fault.